Handydove connects clients with independent professionals. Money for jobs and shop orders goes straight to the professional; Handydove only takes payment for its own paid Home ads. This page explains what happens in each case.
Handydove does not take payment for jobs or shop orders. You pay the professional directly, and prices, cancellations, returns, refunds and warranty are agreed between you and the professional. We cannot refund this money. If a professional does not keep to what was agreed, report the job in the app (you get a ticket number) or write to our Grievance Officer: we may remove listings or restrict the professional's account. You can also contact the National Consumer Helpline (1915) or a consumer commission.
You can cancel a request or a job in the app. Handydove charges nothing to cancel. Repeated cancellations or no-shows by a professional can lower their trust score.
Ads are paid through Razorpay, and the price is shown before you pay.
Write to support in the app or to our Grievance Officer, Haresh Shukla, [email protected], with your payment reference. We acknowledge complaints within 24 hours and resolve them within 15 days; requests to remove content that invades privacy, impersonates someone or is sexual or obscene are handled within 72 hours.